b2match | Full-Time | Hybrid
Are you a strategic thinker with a talent for building long-term client relationships? Do you enjoy analyzing customer needs, identifying growth opportunities, and driving account expansion? If so, b2match is looking for you!
About the Role
As a Strategic Account Manager, you will take full commercial ownership of key accounts, ensuring customer retention, growth, and long-term success. You will work closely with decision-makers to develop high-value partnerships, maximize account potential, and expand business opportunities over time.
What You’ll Do
- Manage and grow strategic accounts
- Develop strong relationships with key stakeholders at decision-making levels.
- Identify upsell opportunities and drive account expansion.
- Monitor and mitigate churn risks, addressing competitive threats.
- Create data-driven strategic account plans to maximize customer success.
- Collaborate with internal teams, including Sales, Customer Success, and Product.
What You’ll Focus on in the First 90 Days
- Analyze assigned customer portfolios, mapping key stakeholders and decision-making processes.
- Identify pain points, budget structures, and unmet customer needs.
- Assess churn risks and potential threats from competitors.
- Uncover revenue opportunities by identifying service gaps and expansion potential.
- Engage less-active stakeholders, especially those involved in budgeting and procurement.
- Develop strategic account plans to track progress against customer goals and business growth potential.
What You Bring
- 5+ years of experience in account management, enterprise sales, or customer success.
- Strong relationship-building and negotiation skills.
- Experience in B2B SaaS, tech, or professional services (event industry experience is a plus).
- Ability to develop long-term strategic account plans and retain key clients.
- Fluency in English (C1 or higher), other languages are a plus.
- Based in Vienna.
Why Join Us?
- Pioneering Role
- Strategic Account Manager is a new role for b2match where you will have autonomy and plenty of opportunity to define the role and its impact within the company
- Trusted Brand
- Founded in 2013, we’re a well-established company in the event management software industry, as evidenced by frequent customer referrals and consistently positive word-of-mouth
- Bonus model based on revenue share
- You will be directly rewarded for your efforts in driving account growth and expansion
- Collaborate with Industry Experts
- Work alongside a team of professionals who are passionate about event management and technology, gaining and sharing valuable insights and experiences
- A Role That Builds Versatile Skills
- This position offers the chance to hone a wide range of skills, from account management and strategic thinking to leadership and negotiation, preparing you for future challenges.
- Hybrid work setup
- Work flexibly with a mix of remote and in-office days at our Vienna office. Enjoy the benefits of both remote work and in-person collaboration while staying connected through regular meetings and team gatherings.
Benefiti: annual ticket for Vienna´s public transport, annual education budget, shared lunch once a week, barista quality coffee and 1-2 days home office.
Details about this job
Full Time (Permanent employment)
- 38,5 hours
- 30% Homeoffice
Place of work
- Wien 2. Bezirk (Leopoldstadt)
Must-have skills
- Verhandlungsgeschick
- Kommunikation
- Kundenbetreuung
- Verkaufserfahrung
- Strategisches Denken
- B2B SaaS
- Teamarbeit
- CRM Kenntnisse
Required languages
- English C1
- German C2
Details about this job
Full Time (Permanent employment)
- 38,5 hours
- 30% Homeoffice
Place of work
- Wien 2. Bezirk (Leopoldstadt)
Must-have skills
- Verhandlungsgeschick
- Kommunikation
- Kundenbetreuung
- Verkaufserfahrung
- Strategisches Denken
- B2B SaaS
- Teamarbeit
- CRM Kenntnisse
Required languages
- English C1
- German C2
Salary
The actual minimum salary is 3,499.78 € gross per month (on a 38.5-hour basis), the actual salary depends on your qualifications and experience. The salary is paid 14 times per year. In addition, a monthly bonus is paid. The collective agreement Information und Consulting (IC) applies.
Benefits
-
Transportation allowance
-
Education and training
-
Meal allowance
-
Drinks
-
Home office
All infos regarding your application
Required application documents:
- Résumé
- Cover letter
Contact person
Dunja Vukovic
Ready to make an impact? Apply now!
